FREQUENTLY ASKED QUESTIONS (FAQ)
How to reach us
You can send us an email to hello@talesbyjen.com. In urgent cases you can call me from mon - fri between 9:00 - 18:00 at the service hotline +49 176 34463414.
Are you interested in a cooperation?
Are you interested in collaborating with me? Simply reach out to me at hello@talesbyjen.com and I will get back to you as soon as possible.
How is my order packaged?
I diligently check each poster before packing it in tissue paper and a secure flat cardboard box.
How do I know if my order has been shipped?
Once your order leaves my design studio, I will send you a shipping confirmation email.
Is it possible to change the delivery address once the order has been placed?
Should you want to change your delivery address after placing the order, please contact me at hello@talesbyjen.com or call my service hotline +49 176 34463414. It can be changed as long as your order hasn't left the warehouse for delivery yet.
Can I add items to my existing orders?
No, unfortunately I am unable to add items to existing orders for technical reasons. Please place a new order in such an instance.
Can I cancel my order?
As long as your order has not left our warehouse you can cancel your order by contacting me at hello@talesbyjen.com or under the telephone number +49 176 34463414.
What if I’m not there when DHL delivers my order?
If you’re not home when your package arrives the DHL courier will leave a notification card with the location details. Normally the courier will try to leave it with a neighbour, however if this isn’t possible it will be left at a collection point. In the latter case you can collect your package within seven days. If you do not collect the package within seven days then it will be returned to our warehouse.
What if my order is damaged, incomplete or missing?
In the unlikely event that your delivery is damaged, incomplete or is missing please contact me immediately at hello@talesbyjen.com. I will resolve your problem as quickly as possible.
If your question does not appear here, no problem! Just use our contact form and write to us. We will answer your question as soon as possible.
