SHIPPING INFORMATION
SHIPPING COSTS WITHIN GERMANY
Poster DIN A4 size: 3,00 €
Poster DIN A3 size: 4,90 €
Posters in other formats DIN A1, DIN A2, 40 x 50, 50 x 70, 60 x 90, 70 x 100): 7,50 €
Free shipping on orders over 60 € within Germany.
SHIPPING COSTS FOR AUSTRIA
DIN A4 Poster: 3,90 €
DIN A3 Poster: 4,90 €
Posters in other formats (DIN A1, DIN A2, 40 x 50, 50 x 70, 60 x 90, 70 x 100): 17,50 €
SHIPPING COSTS FOR SWITZERLAND
DIN A4 Poster: 3,90 €
DIN A3 Poster: 4,90 €
Posters in other formats (DIN A1, DIN A2, 40 x 50, 50 x 70, 60 x 90, 70 x 100): 20,50 €
When shipping to countries outside the EU, custom duties and other taxes may be charged and are to be covered by the customer.
SHIPPING COSTS FOR ALL OTHER COUNTRIES
DIN A4 Poster: 6,90 €
DIN A3 Poster: 6,90 €
Posters in other formats (DIN A1, DIN A2, 40 x 50, 50 x 70, 60 x 90, 70 x 100): 34,90 €
When shipping to countries outside the EU, custom duties and other taxes may be charged and are to be covered by the customer.
DELIVERY
Tales by Jen delivers its products worldwide normally via DHL. When we ship internationally, DHL will pass your order on to your national mail provider. However, Tales by Jen reserves the discretion to use a logistics partner of its choice. Unless otherwise agreed, delivery shall take place from the Tales by Jen warehouse to the delivery address supplied by the customer. Tales by Jen is entitled to make part-deliveries, if this is reasonable for the customer.
If a contract of purchase has been established in accordance with our terms and conditions, following delivery times will apply:
DELIVERY TIME WITHIN GERMANY
DIN A4 Poster: 3-4 working days
DIN A3 Poster: 3-4 working days
Poster in other sizes (DIN A1, DIN A2, 40 x 50, 50 x 70, 60 x 90, 70 x 100): 7-10 working days*
DELIVERY TIME FOR AUSTRIA AND SWITZERLAND
DIN A4 Poster: 3-4 working days
DIN A3 Poster: 3-4 working days
Poster in other sizes (DIN A1, DIN A2, 40 x 50, 50 x 70, 60 x 90, 70 x 100): 9-13 working days*
DELIVERY TIME FOR ALL OTHER COUNTRIES
Estimated shipping times for DIN A4 and DIN A3 Posters:
Europe 5 - 7 working days
North America 12 - 14 working days
Australia, New Zealand and Oceania 14 - 16 working days
Asia Pacific 12 - 14 working days
Latin America and the Caribbean 14 - 16 working days
North Africa and the Middle East 14 - 16 working days
Sub-Saharan Africa 16 - 20 working days
Estimated shipping times for other sizes (DIN A1, DIN A2, 40 x 50, 50 x 70, 60 x 90, 70 x 100): see aforementioned table of shipping times plus 7 working days.*
*Other sizes than DIN A4 and DIN A3 are not in stock and will be produced only after an order has been placed and payment received.
I'll do my best to meet these shipping estimates, but can't guarantee them. I'm not responsible for delays due to customs.
For all posters which are not in stock, the expected delivery time is stated below the price. As soon as you have placed the purchase order, Tales by Jen will inform you about the delivery time via Email. Tales by Jen shall be entitled to offer individual delivery times for specific products, which will be agreed upon with the customer.
EXCEPTIONS
If, through no fault of its own, Tales by Jen is unable to deliver the goods ordered because, for instance, its supplier does not fulfil its contractual obligations, Tales by Jen shall be entitled to cancel the contract with the customer. In this event, the customer will be informed immediately that the product ordered is not available. The customer’s legal rights are not affected. In the event of non-delivery, the customer will receive an immediate refund if he has already made payment.
